Operations Manager- DC Metro


Location: Washington, D.C.
Status: Full Time

About ANC

ANC is a Learfield IMG College company, and a leading digital technology solutions provider, offering end-to-end integration services within the Sports, Out-of-Home (OOH), and Commercial industries. ANC’s unique services model includes client-project consultation, technology design and specification, product sourcing and quality control, installation and operations and our proprietary software operating system, LiveSync. ANC also provides award-winning content creation and management services as well as long-term service maintenance agreements.

At the Wells Fargo Center in Philadelphia, ANC is an integral part of all game and event presentation for the Flyers, 76ers, Soul, Wings, Villanova and concerts. Within the venue, ANC operates and maintains the Kinetic Center Hung, 360 Fascias, Courtside, Atrium screens, Archway screens, Center City Cub screens, Level 7 screens and over 800 IP TVs.

To learn more about ANC’s iconic installations in Sports and Commercial please visit www.anc.com.

The right candidate will be willing and able to…

  • Be responsible for conducting and coordinating corrective and preventative maintenance on the Digital Signage at DC Metro Stations.
  • Provide excellent customer service and maintain positive customer relationships by ensuring timely responses to all inquiries.
  • Identify and correct any issues on ANC systems in a timely manner.
  • Communicate effectively and regularly with the Operations Manager, Tech Support Specialist and the Client Services Account Executive assigned to the market.
  • Repair any failing parts and rectify any software issues.
  • Maintain an accurate inventory of spare parts.
  • Effectively manage part time technicians in the market.
  • Potential to travel to other cities/venues to assist ANC Operations.

The right candidate has

  • Ability to lead and coordinate ANC, Client Stakeholders and Partners across multiple venues.
  • Possess excellent troubleshooting and issue diagnostic skills.
  • Must have a flexible schedule including nights, weekends and holidays.
  • Ability to provide excellent customer service, including a fast-paced, deadline-oriented environmental.
  • Excellent organizational skills.
  • Ability to work at high elevations and be comfortable with access to scoreboards where 30~40’ climbs are typical.
  • Must possess strong computer skills with operating Windows.
  • Experience in video engineering, audio system, video test equipment, and testing strategies a plus.
  • Computer hardware skills and server knowledge; including internal hardware components.
  • Ability to interact confidently, professionally and with an understanding of the technology directly with all departments, including senior management.
  • The ability to think and work independently, meets deadlines, and have great attention to detail.

Why should you join us…

ANC is committed to a positive, enjoyable culture where people are embraced, and team members are highly engaged

Opportunities for growth
We’re growing! Internal mobility is highly encouraged and fully supported

• Medical
• Dental
• Vision
• Paid Time Off (PTO)

If you’d like to join our team…

If you’re interested in being considered for this position, please complete and submit this application.

*At this time, ANC will not sponsor individuals for employment visas for this open role.

About Learfield IMG College
An industry leader for more than four decades, Learfield IMG College has a deep presence in the college athletics landscape nationwide. It manages the multimedia and sponsorship rights for nearly 250 collegiate institutions, conferences and arenas, and supports athletic departments at all competitive levels as title sponsor of the prestigious Learfield Directors’ Cup.

Learfield IMG College also provides its collegiate partners access to professional concessions and ticket sales; branding, licensing and trademark consulting; digital and social platform expertise; campus-wide business and sponsorship development; and venue and technology systems through its affiliated companies.

Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others." To learn more about Learfield IMG College, go to https://www.learfield.com.

Equal Employment Opportunity
ANC is proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better!